Customer Support
Once a customers new website is up and running they need to know that the company they have chosen to create their website will still be there
to provide them with backup, should they have a problem with their websites or require any alterations then they can contact us.
We provide support for all our clients, there is no time limit on this support they can ask us as many questions as they like. Most of our clients
are setting up websites for the first time and have a few questions and queries after their website goes live, so we are happy to provide after sales support.
Any alterations to the website design are also carried out providing an email has being received with details of the alterations required. Payment
of our final invoice for the completion of a website, doesn't mean we leave them to their own devices and they may find that they need to make small
alterations here or there, or perhaps some content altered on their website.
Any major changes or additions to your site, such as the addition of an online shop will obviously carry a cost implication and a price is agreed before
the work is carried out.
All support enquiries are handled via email/support tickets initially and telephone conversations can be arranged thereafter if required. We answer all
enquiries within 24 hours.
We do not use third party companies to host our websites we have our own Hosting Company/Servers which are in Canada and the UK. This allows us a great
deal of flexability on the
hosting packages we provide
Please
contact us for a free no obligation quote.
Support Package Information
We understand that every business is different and their needs will not be the same, this is why we allow our customers to choose what their support
package should consisit of to suit their business.
- Website Monitoring
- Webmail Attachment Size 10MB
- Webmail Attachment Size 15MB
- Webmail Support
- Website Support
- 5 Hours (per monthly)
- 10 Hours (per monthly)
- 15 Hours (per monthly)
- 24/7 Website Support
- Monitoring Reports
- Website Stats Report
- Remote Access Support